Refund Policy

1. Eligible Refunds

Points that are unused and within 7 days of purchase are eligible for a full refund.

Refunds will be processed to the original payment method.

2. Non-Refundable Items

Refunds are not available for:

· Points already spent (opening or joining projects)

· Points deducted as penalties

· Points purchased more than 7 days ago

· Points granted as bonuses or through promotions

· Prorated refunds for billing periods already used under a subscription plan

3. How to Request a Refund

Please send a refund request to support@mutualloop.com.

Include the following in your email: account email address, purchase date, number of points to refund, and reason for refund.

4. Processing Time

Once a refund request is approved, our payment processor Paddle will process the refund to the original payment method within 5-10 business days.

Because payments are made through Paddle, Paddle's own refund policy and processing procedures may also apply.

5. Cancelling a Subscription Plan

If a subscription-based paid plan is introduced and you are enrolled in one, you may cancel it at any time before the next billing date.

Upon cancellation, you retain access for the period you have already paid for; no prorated refund is provided for that period.

After cancellation, the subscription will not automatically renew on the next billing date.

6. Service Discontinuation

In the event the service is discontinued by the operator, only unused points that were purchased for payment will be refunded.

Points granted free of charge — including signup bonus points, periodic grant points, project completion reward points, event/promotional points, and admin-granted points — are not eligible for refund.

For the purpose of calculating the refund amount, free points are assumed to have been spent first; only the remaining balance attributable to purchased points is eligible for refund.

Refund processing will be completed within 30 days of the service discontinuation notice.

7. Dispute Resolution

Refund-related disputes will first be attempted to be resolved via email.

If no agreement is reached, the matter will be handled under the laws of Singapore.

8. Contact

For refund inquiries: support@mutualloop.com