Version 10 · Effective Date: October 17, 2026
Mutual Loop ('Service') is a platform that helps Android developers fulfill Google Play's closed testing requirements (12 testers × 14 days) through mutual testing.
The service operates on a queue (line-up) system, deposits held in escrow, and mutual installation verification among all participants. When enough users whose device and minimum OS requirements match are in line, they are grouped into a single project in which every participant tests everyone else's app, with no owner/participant distinction.
The Service is operated by an individual (the 'Operator'). Unless otherwise stated, references to the 'Operator' in these Terms mean the individual who actually operates the Service.
In addition to Mutual Testing, the Service may offer a paid track called the 'Premium Track'. Instead of installing and verifying each other's apps with other users, the Premium Track has 12 test accounts run by the operator ('Operator Testers') test the applicant's app, and the applicant has no obligation to test other users' apps.
This service is available to individuals aged 18 or older who hold a valid Google account and are Android app developers or users willing to participate as testers.
Users must be able to comply with the laws and regulations of their country of residence.
Accounts are created exclusively through Google OAuth; password-based authentication is not provided.
Users are responsible for the security of their own accounts. Account sharing or transfer is prohibited.
Suspicious account access must be reported immediately to support@mutualloop.com.
Points are purchased through Paddle and used for the deposit and entry fee required when joining the line.
Points cannot be exchanged for cash; the deposit and entry fee are held in escrow when you join the line.
On successful completion the deposit is returned in full; the entry fee is consumed at the moment the project departs.
Points expire one year after purchase.
In addition to one-time point purchases, the Service may in the future introduce recurring (subscription) paid plans. If such plans are introduced, the billing cycle, auto-renewal terms, and pricing will be clearly displayed before checkout.
Subscription plans may be cancelled at any time before the next billing date. Cancellation does not affect access already paid for; the subscription simply will not automatically renew afterward.
All payments are processed by Paddle.com Market Ltd ('Paddle') as the Merchant of Record. Receipts and card statements may display Paddle's name rather than the Service name, and payment-method inquiries may also be directed to Paddle customer support.
For the Premium Track, 5,000 points are used immediately when you apply (join the queue). The Premium Track has no deposit, and points used cannot be cancelled or reversed by the user after applying.
If a problem occurs with the Premium Track test, such as the test failing to proceed normally, you may contact the operator, who may review the circumstances and handle it by granting points directly. If the test cannot start or is delayed because you have not completed app-side preparation (registering the tester emails, setting the Play Console country/region, etc.), any resulting disadvantage rests with the applicant.
When a Premium Track test is completed, the operator will send you a test result report by email. The report summarizes the Operator Testers' observations and opinions as reference material and does not guarantee Google Play production access approval or app release.
Users who join a project must complete testing within the agreed period and submit verification screenshots.
Non-cooperation, fraudulent verification, or leaving early may result in forfeiture of the deposit and/or penalty points.
If a user leaves after the project has departed (voluntary exit, account withdrawal, uninstalling the app, or failing to meet testing obligations), the entire deposit is forfeited and shared equally among the participants who remain to the end. The outcome does not vary by timing. Quitting before departure (while waiting or during the boarding call) returns the deposit and entry fee in full, with no penalty.
The forfeiture and penalty provisions of this section also apply where a user's tester registration setup (Google Groups or an email list) or Play Console country settings are managed so poorly that other participants cannot proceed with testing.
Accumulated penalty points may result in service restrictions.
If the number of remaining participants falls below the minimum set by the Operator and the project is closed as not viable, the participants who remained receive their deposit and entry fee back in full and incur no penalty.
The Premium Track has no deposit and no mutual install verification; the deposit forfeiture and distribution rules in this Section apply only to Mutual Testing.
The following are strictly prohibited: submitting false screenshots, impersonating another user's account, verifying tests using bots or automated tools, intentionally disrupting projects, exploiting service vulnerabilities, and using another user's personal information learned through a project (such as their email address) for any purpose other than tester registration.
Joining the line with, or offering as a test target, any app containing sexually explicit or pornographic material, illegal content, or any app not permitted for distribution under Google Play policies is also prohibited. Upon discovery, the project may be terminated immediately with forfeiture of escrowed points, and the account may be suspended or withdrawn under Section 13.
Violations may result in immediate account suspension or account withdrawal under Section 13.
The operator may modify or discontinue all or part of the service.
Significant changes to the service will be announced before they take effect, by in-service notice or email. Changes that are disadvantageous to users will be announced at least 7 days in advance, and changes that materially affect user rights — such as forfeiture or reduction of held points — at least 30 days in advance.
In the event of service discontinuation, unused points will be refunded.
The Operator is not liable for any delay or failure in providing the Service caused by events beyond its reasonable control, including natural disasters, war, power or network outages, or outages or policy changes of third-party services such as Google Play or Paddle.
This service is provided 'as is' and 'as available,' without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
The operator is not liable for any direct, indirect, incidental, or consequential damages arising from use of the service.
The operator does not guarantee fulfillment of testing requirements due to changes in Google Play policies.
The Service only facilitates mutual testing between users; the Operator makes no representation or warranty regarding the conduct of other users or the safety or legality of any app provided by another user.
All intellectual property rights in the Service's source code, design, trademarks, and logos belong to the Operator.
Users retain ownership of content they upload, such as screenshots. By uploading such content, users grant the Operator a license to use, store, and display it solely for the purpose of operating the Service, including testing verification and report handling.
If a user's violation of these Terms or applicable law causes damage to the Operator or a third party, the user agrees to indemnify the Operator for any resulting claims, damages, or expenses, including reasonable legal fees.
These Terms are governed by the laws of Singapore. In the event of a dispute, you agree to the jurisdiction of the courts of Singapore.
Changes to these Terms will be communicated via in-service notice or email in advance.
When a substantive change is made, the version number is updated, and existing users will be required to re-accept the revised Terms at their next login before continuing to use the Service.
Except for minor changes, continued use of the Service alone does not constitute acceptance of revised Terms — explicit re-acceptance is required.
Users may request account withdrawal at any time from My Page ("voluntary withdrawal"). In addition, an account may be automatically withdrawn if accumulated warnings reach a threshold set by the Operator ("warning-based withdrawal"). The Operator may also directly withdraw the account of a user who has materially violated these Terms or applicable laws ("operator-initiated withdrawal").
Regardless of the reason for withdrawal (voluntary, warning-based, or operator-initiated), all points held by the user — whether granted as event rewards or purchased — are forfeited in full and cannot be restored thereafter. Any purchased points not yet reflected due to a processing delay at the time of purchase will be forfeited in the same way as soon as they are credited.
Following voluntary withdrawal, the same Google account may rejoin the Service after a waiting period determined by the Operator. Accounts withdrawn due to accumulated warnings or by the Operator generally cannot rejoin, except where the Operator grants an exceptional reinstatement; even in such cases, points already forfeited will not be restored.
If the user is waiting in line at the time of withdrawal, the line-up is cancelled and the held points are returned; if the user is in a project that has already departed, they leave immediately and the deposit is forfeited under Section 5. If this drops the remaining participants below the minimum, that project may be closed as not viable.
If you withdraw while using the Premium Track, the point forfeiture rules above apply as they are, and the Premium Track fee is not refunded separately.
For inquiries regarding these Terms: support@mutualloop.com